SHALIMA BHALLA
SHALIMA BHALLA
SHALIMA BHALLA
TITLE: CX SOLUTIONS AND GO-TO-MARKET LEADER AND CUSTOMER SIGNAL PODCAST HOST
Shalima Bhalla is a customer experience and partnerships leader shaping how global enterprises adopt AI powered contact centre solutions. She has held leadership roles across AWS, Cisco, Avaya, and Afiniti where she led multi-million dollar CX transformations for major operators and large enterprises. She is the creator of Customer Signal, a fast-growing podcast featuring behind the scenes conversations and the hard earned lessons from real world leadership and CX transformation that never make it into marketing presentations. Her work focuses on how AI will redefine customer behaviour and enterprise operating models. Shalima is passionate about making complex transformation simple and actionable for leaders