CORNERSTONE
that a large , globally dispersed team could work in tandem and stay aligned with the execution rhythm under tight timelines .
“ It called for the right balance of meeting cadences versus informational updates and making every programme team member feel included . There ’ s no point in running at 100 miles an hour only to look back and discover there ’ s no one behind you .”
With different personas , tenure and competency levels , getting everyone on board with the new way of working was a significant milestone . In response to this challenge , Cornerstone leveraged its own Cornerstone Guide and Cornerstone Learn modules to accelerate adoption of the new system . The programme needed to ensure that the sales teams and customer support teams became proficient with the new NorthStar CRM system very quickly .
By utilising Cornerstone Guide , it decreased training time by facilitating training in the flow of work , increased application adoption , and lowered the demand on the supporting teams .
Cornerstone Guide provided in-app tours , how-to guides , assisted automations , courses , and cue-based instructions , enabling a personalised and connected learning experience for every situation in the flow of work .
In addition to Cornerstone Guide , it utilised Cornerstone Learn ( Digital Learning Academy ) to define specialised learning pathways and content tailored to each persona and with the desired learning outcomes . This enabled reporting on course completion rates ,
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