CORNERSTONE
“Digitising and automating our workflows will enable us to focus on significant valueadded activities ”
DEEPIKA RAYALA CHIEF DIGITAL AND INFORMATION OFFICER , CORNERSTONE
Cornerstone had to redesign and build a singular platform to ensure their go-tomarket teams executed in a consistent and effective manner resulting in simplicity and velocity for their endcustomers . This meant creating a new system with all the connective tissue required for frictionless execution and one set of master data and transactional flows including the re-engineering of 78 end-to-end business processes .
The programme integrated six distinct entities into a single platform in a phased manner , significantly reducing a decade ’ s worth of technological debt and resulting in improved transaction flows , better customer analytics , and enhanced operational efficiency . Additionally , manual activities such as order-form validation are now being automated using AI and related digital tools , to further improve operational efficiencies . Deepika notes : “ Our vision to further digitise and automate our business
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