AI IN THE SKY
Swiss International Air Lines uses of AI technology has helped them optimise half the flights in its network and save 5 million Swiss francs ( US $ 5.4m ) in 2022 .
EasyJet , for instance , has reported fewer cancellations and delays by using AI-driven predictive maintenance , highlighting the operational value of AI integration in day-to-day airline functions .
Beyond operational efficiency , AI is also making its mark on the customer experience , helping airlines better understand and respond to passenger needs .
Airlines such as KLM and Delta are employing AI-powered virtual assistants and chatbots that provide 24 / 7 support on booking , flight changes , and frequently asked questions . These AI-driven customer service solutions not only enhance accessibility but also personalise the customer experience by analysing passenger preferences . Delta , for example , uses AI to recommend personalised in-flight entertainment options , catering to individual interests and creating a more enjoyable journey for each passenger .
And in a novel customer-facing application of AI , Pegasus Airlines has introduced a multilingual in-flight announcement system , using AI voice -cloning technology .
198 January 2025