AI IN AVIATION
T he airline industry , although wielding fleets of humungous aircraft , flying hundreds of times a week and offering premier , champagne and lobster laden experiences for first class flyers , is an industry of complexity , high costs , and stringent safety requirements .
Airlines have even tried various schemes to bring up their thin profit margins , like Wizz airlines introducing an All You Can Fly as a way to fill up last minute empty seats .
Yet , the introduction and proliferation of AI may shift the focus from trying to increase the margin , to trying to optimise what ’ s there .
Enhancing operational efficiency through AI A prime example of this shift is the appointment of Ben Dias as Chief AI Scientist for International Airlines Group ( IAG ).
Ben has a 20-year career in data science and AI and is leading the group ’ s AI strategy , focusing on creating scalable AI products that can enhance customer experience , improve operational efficiency , and advance sustainable practices .
“ There ’ s a huge opportunity to use AI across innovation and it ’ s impressive the value and investment IAG are placing on this technology ,” said Ben . aimagazine . com 195