“ Loop is a unicorn for us . If it ’ s not the top vendor that we have then it ’ s definitely in the top three . It solves a very giant pain point that we ’ ve had in the restaurant industry since the inception of third party delivery providers . It essentially solves 100 % of the problem for us , which is a tall order .”
“ If a connection drops , Loop ’ s algorithm identifies and rectifies the problem , often before we even realise ,” Leon notes .
Financial reconciliation is another area where Loop ’ s solutions shine . Given the complex commissions and fees from third-party delivery providers , Loop helps Dave ’ s Hot Chicken decode these statements and reconcile them .
“ They ’ ve also been crucial in tackling fraud and recovering revenue lost from delivery errors ,” Leon continues . “ These partnerships are not just about technology but also about enhancing operational efficiency and ensuring customer satisfaction .”
“ If a connection drops , Loop ’ s algorithm identifies and rectifies the problem , often before we even realise ”
LEON DAVOYAN CTO , DAVE ’ S HOT CHICKEN
Similarly , data analytics lies at the heart of Dave ’ s Hot Chicken ’ s strategy .
The company ’ s Customer Data Platform ( CDP ) provides detailed insights
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