AUTOMATION
“ AI automation tools include intelligent assistant chat – and speech-bots , automated speech recognition ( ASR ), Text to Speech ( TTS ), real-time transcription , summarisation , sentiment analysis and virtual contact centre agents ,” says Luiz .
The adoption of AI in automation is creating new possibilities , enabling faster responses , personalised interactions and streamlined workflows , which enhance user experiences while optimising operational costs .
“The current landscape is full of hope , scepticism and high expectations – fundamentally altering how businesses utilise technology ”
NICK MAGNUSON HEAD OF AI , QLIK aimagazine . com 103