“ We can see any fraudulent claims , such as any other medicines being prescribed , and analyse all sorts of things that we were not able to do before , not because we didn ' t have the data , we had the data , but not in the right format ”
MUANG THAI LIFE ASSURANCE
“ We can see any fraudulent claims , such as any other medicines being prescribed , and analyse all sorts of things that we were not able to do before , not because we didn ' t have the data , we had the data , but not in the right format ”
DR SUTEE MOKKHAVESA PRESIDENT ,
MUANG THAI LIFE ASSURANCE
when used against the complex Jumbo Health Policy .
“ The chatbot makes the interaction from the agent to the customer seamless . It basically has two loops . The agents ask the questions , we train the bot , and by looking at the questions , we can go back and retrain the agents on the questions they should work on , for example ‘ is physiotherapy included in the policy ?’.”
Mokkhavesa said AI has the power to take on mundane jobs and provide higher value tasks to the team at MTL .
Power of partnership with Loxley Orbit MTL also partnered with Loxley Orbit , a provider of cutting-edge cloud technologies and services , offering scalable solutions for companies . Mokkhavesa said , “ we use Loxley Orbit to develop our services , such as our inventory systems , temporary receipt systems for our vendors to carry and they also helped us with the regional migration of our Google workspace platform for our 6,000 users from Lotus Domino .
The life insurance and health insurance industry is probably one of the biggest
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