AI Magazine February 2021 | Page 28

MACHINE LEARNING

How the Workforce is Going Digital in 2021

WRITTEN BY WILLIAM SMITH

2020 was a year of unprecedented disruption for the world of work . We take a closer look at the technologies facilitating the change

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One factor that has dampened the impact of the ongoing COVID-19 pandemic ( In however small a way ) is the maturation of technologies that enable some people to work more effectively remotely . By now , we are all intimately familiar with the likes of video conferencing software such as zoom , for instance , but that is just one part of a much larger suite of technologies augmenting workforces in the digital space .

Take robotic process automation ( RPA ), for instance . Simple RPA technologies alongside AI-enabled “ intelligent process automation ” can have huge impact across a swathe of industries , as Samuel Schofield , VP EMEA , Udacity , explains . “ Many of the leading enterprises we work with are leveraging RPA to automate mundane and repetitive tasks across operations . The technology focuses on tasks that not only drive revenue , but
FEBRUARY 2021