“ We look upon the incubation and innovation team as a Jazz combo ”
— Lars Friedrich , Innovation & Technology Director , SAP system ,” says Sedlak . ” We raised a ticket and I was in direct contact with the customer success manager on SAP ’ s side . Within half an hour , we were able to find a solution , so it took just 30 minutes from reporting that incident to having a resolution from SAP .”
The extent of the relationship between SAP and Nagarro has meant the two can exchange ideas . “ As a partner , it ’ s really great to have a tight connection with SAP ,” says Sedlak . “ We are currently discussing some products with SAP which are coming next year . We are talking about a new configuration platform , for instance , that is in development and will potentially go live from the beginning of 2021 .”
Rettig sees Nagarro ’ s full service , independent approach as standing it in good stead for the future . “ Customers want to participate in all the latest technologies , but they need to do the homework . That ’ s where we come in , because we not only have the cloud perspective , but also do on premises projects . For us as a partner , it ’ s important to consult our customers with an open mind . We don ’ t want to push them into a corner where they don ’ t belong . That ’ s why we ’ ll continue to take a holistic view with our customers .”
113 aimagazine . com