AI / ML
“RPA PROVIDES A DUAL BENEFIT OF EFFICIENCY TO CUSTOMERS AND RELIEF TO EMPLOYEES ”
STEVE MORGAN GLOBAL BANKING INDUSTRY LEAD , PEGASYSTEMS
beyond typically point-to-point automated implementations . This is where an intelligent workflow automation solution comes to the fore that integrates the benefits of automation alongside the ability to manage workflow routing , integration and incorporate machine learning to constantly improve and update .”
Other issues which may occur because of RPA include a lack of flexibility , as RPA bots are typically programmed to perform tasks in a specific way . If the process changes , the bot will need to be manually updated , which is time-consuming and costly . Security risks also pose a potential problem , as RPA bots have access to a great deal of sensitive data and systems , so it is crucial to implement the most robust security measures to safeguard this information . However , as RPA is still a relatively new technology , there are some security risks associated with it .
Sneddon believes that to maximise the benefits of RPA , robots need to be deployed in the right place at the right time . However , as with most businesses , there is a long , complex process , meaning they struggle to find the sweet spot for RPA implementation .
The widespread and future adoption of RPA The advancements in RPA are reshaping the way in which businesses operate , as well as enhancing the capabilities of the technology itself . The integration of AI and machine learning ( ML ) means that RPA is no longer only about automating tasks , but rather it is being used to improve decision-making , drive innovation , customer service , and error reduction . In other words , RPA is moving beyond process automation to become a strategic part of organisational operations .
Sneddon concludes : “ The use of RPA will become more widespread in the next 12-24 months . We ’ re already seeing an increase in the number of companies turning to simulation software to help make the business case for RPA and ensure maximum return on investment . Simulation is a powerful tool as it enables you to model processes and mimic the introduction of robots in a digital , risk-free environment .”
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