Use more image captions as often as possible as well as its team members , to be part of a better-connected world .
“ We ’ re building a strong technology base as a launch pad for customer experiences that are driving peace of mind , comfort and positive human outcomes . This is the impetus of our journey from a traditional telco to a technology and platform company ,” explains Fahmy .
“ We have to champion engineering excellence and build our platforms on strong technology foundations because that ’ s what gives us the ability to launch in different directions and pivot based on where we see customer needs and demands .”
Fostering the right culture to drive TELUS ’ evolution Undoubtedly , a massive evolution is on the horizon for TELUS . The company highly values its workforce , taking pride in nurturing and retaining top talent . Fahmy emphasises the importance of preparing TELUS ’ team members to embrace significant change as it continues its digital transformation , all the while ensuring they consistently deliver high-quality service .
“ Often when people talk about their transformation journey , they think primarily about technology . What ’ s even more fundamental is having the right culture and mindset . A team with diverse skill sets and the shared values of embracing change and innovating responsibly is what will drive real transformation ,” he says .
Fahmy ’ s primary goal is to unite his teams , fostering a deep understanding and collaborative spirit throughout their shared journey . It ’ s crucial that every team member understands the significance of their contributions and the pivotal role they can play .
“ As much as we all feel proud of great customer outcomes , we must also consider what ’ s in it for our people . Modernisation will certainly make our team ’ s job easier and more efficient . It ’ s equally critical to equip team members with the latest cloud technology skills so they aren ’ t only successful today but also thrive in the future ways of working .”
Steve Banick , TELUS Vice President of Strategy & Transformation , who has 25 years of IT and technology experience , says TELUS makes it a priority to empower the personal and professional development of its people .
“ This is not the first time TELUS has navigated significant change as technology evolves , specifically with the AI revolution right now . We recognise that we are far better off if we tap into the talent , knowledge and loyalty of our team members and bring them along our journey ,” he emphasises . “ Last year , we launched our Digital Talent programme , a multi-pronged initiative focused on attracting , retaining and building talent within TELUS to support us through not only this transformation but whatever comes next .”
Through this programme , TELUS has introduced career passports , which Banick says codify what talent , knowledge , skills and experience team members need to unlock for the next steps in their career journey . “ This approach not only empowers team members to grow their careers , but also enables the organisation to pinpoint strategic investments in formal and informal learning , as well as cutting-edge tools and technologies to support them on their journey . Furthermore , we ’ ve built robust support systems such as mentorship programs , uniting team members to synergise technical expertise with a deep
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