UIPATH
with citizen development initiatives or show them ways to generate automation ideas , so that they participate in shaping their own digital future operation . Enabling and up-skilling workers to perform automations themselves will reduce resistance to change in the workforce ."
Building intelligent automation solutions A market leader in the automation space , UiPath benefits from a broad range of functionality , from the integration of APIs to introducing custom-built machine learning models .
“ It is really intelligent automation with all the digital tools from discovery , innovation and operation ,” Krumrey explains . “ You can build web applications , you can integrate and use APIs in long-running workflows . You can embed all kinds of machine learning
– whether it ' s a custom-built machine learning model , computer vision , or a document – in terms of understanding the type , handwritten forms , the natural language in documents , and extracting information . And now , with our latest acquisition of Re : Infer , we have a Natural Language Processing ( NLP ) engine that can make sense out of a large volume of unstructured texts in emails or documents .”
Whether in the form of emails , documents , chat logs or social messages , research has found that over 80 % of enterprise data is unstructured , meaning that it cannot be easily analysed and used to improve business operations or outcomes . By mining , monitoring , and extracting context and semantics from this unstructured data , messages and documents can be transformed into useful and actionable business data .
When combining Re : Infer with the UiPath Automation Platform , developers can now easily build automations that optimise the customer experience ( CX ) and operational scalability of contact centres .
“ Think about how many situations we have where people send emails as part of a long-running process ,” Krumrey adds . “ That ' s immensely powerful if the robot ensures that the needed data is collected and entered into the backend systems without any human intervention . It will address a lot of those customer service challenges as we still very much rely on email .”
Automate to innovate with design thinking Organisations need to think about their overall digital strategy when it comes to innovating with automation . Krumrey explains : “ This means that organisations have to anticipate what their future digital operations look like and how the roles and
90 December 2022