APPLICATIONS correlation between good or poor customer service engagement and a given transaction ? Can we analyse the words which have more positive influence on the customer , and coach our representatives to use that specific language ?
“ The power of unstructured , qualitative data allows us to harness new insights to complement the structured data that already exists . That is the power of NLP .” Masood adds : “ Additionally , NLP can be used to automatically generate tags for images , which can improve the accuracy of image search results . NLP can also be used to analyse user feedback in order to constantly improve the quality of visual search results .”
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