TOP 10
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OBSERVE
. AI
Observe . AI provides natural language tools to track voice and text conversations . Its Intelligent Workforce Platform transforms contact centres by embedding AI into customer conversations , optimising agent performance , and automating repeatable processes that drive revenue and retention .
In March , the company stated that ARR was up 150 %, with customer interactions analysed by its AI up 3x , a 426 % increase in AI-powered agent evaluations , and a 201 % increase in AI-powered agent coaching sessions .
To date , Observe . AI has raised US $ 213mn in funding , with its latest round of Series C funding in 2022 . Earlier this year , when it raised $ 125mn , the company explained that the money would be used to continue building out its technology and move into more markets .
In September , the company launched its Conversation Intelligence Consulting Services , designed to help contact centres accelerate value from Observe . AI ’ s conversation intelligence platform . aimagazine . com 117