ELIZA HAS QUESTIONS FOR YOUR QUESTIONS
Eliza was one of the first high-profile examples of chatbot tech , developed at the MIT Artificial Intelligence Laboratory by Joseph Weizenbaum in the mid-1960s .
It has made a lasting impression on popular culture , appearing in George Lucas ' s pre-Star Wars sci-fi classic THX-1138 and , almost 50 years later , in the American TV sitcom Young Sheldon .
Eliza also featured in a 2012 exhibit at Harvard University to mark what would have been Alan Turing ' s 100th birthday .
Video chatbots will also become more mainstream in the near future , according to Falk . “ Today ’ s consumers demand a seamless service , with 59 % of customers believing companies should offer cutting-edge digital experiences . One communication channel that continues to be in demand is video , or visual engagement , and video chatbots provide a way of maximising this opportunity for more engaging customer service .”
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