R SYSTEMS throughout the entire process – starting with education , and then identifying automation opportunities , developing strategy and roadmap , setting up governance and operating model , developing software robots , training the staff — followed by continuous analysis and improvement to further optimise the benefits of intelligent automation .
“ Obviously with any new technology and any new tools that come into the market , initially there is a lot of scepticism and anxiety around data security and the risk associated
“ With any new technology and any new tools that come into the market , initially there is a lot of scepticism and anxiety around standard security and the risk associated with that ”
HIREN KOTAK VICE PRESIDENT AND GLOBAL HEAD OF INTELLIGENT AUTOMATION PRACTICE , R-SYSTEMS with that . So , we spend a lot of time explaining to our clients , especially their info security , risk management and compliance departments , talking about what the technology does , how it works , how it processes data , where the data is stored , how audit logs are created — in the on-prem solution , as well as with the cloud solution ,” Kotak adds .
R Systems ’ customer-centric approach ensures client satisfaction and enables repeat business . “ We not only provide advisory services or consulting services , but we are also implementation partners . To deliver what we promise , and we promise , what we can deliver ,” says Kotak .
“ Most of our clients are long-term clients and we have been very fortunate with the kind of quality and delivery that our team has been able to provide . We continue to expand our business with existing clients , not only for maintenance and support services , but we continuously work with various departments enterprise-wide to help them automate different parts of the business ,” says Kotak .
Expanding upon great technological triumphs R Systems does not attempt to ‘ reinvent the wheel ’. The company leverages the technology provided by the companies like AWS , Google , Salesforce , Dell , and Microsoft , as well as other industry-leading providers of process mining , conversational AI , and other low-code , no-code tools . Kotak expresses the benefits of its strong relationships with these tech giants , and how R Systems leverages its research and development capabilities to create a foundation for its offering .
“ They bring tons of value . With their deep pockets and the access to the amount of information and data that they have , they ’ re able to do a lot of the R & D utilising great talents across many continents . In recent
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