R SYSTEMS processes , account servicing processes , and many of the front-end processes , as well as the back end or back-office processes , are manual because the way the banking services are grouped — for each different product like credit cards or checking accounts and savings accounts , or investment accounts or loan accounts — there are different systems , and different operational groups . To provide a seamless customer experience , you need to integrate all of them , which becomes a tremendously difficult task .”
The solution to optimising day-to-day tasks lies in the development of AI-powered digital workers — effectively virtual employees — that manage the repetitive tasks that would otherwise be carried out by personnel . The ability to pass on these tasks to an automated digital worker creates productivity and cost savings while freeing up members of staff for other critical business activities .
“ With this new technology , we can provide them with solutions where there is less of the manual work , less of the repetitive , data entry type of work . It provides more accuracy and stronger regulatory compliance for our banking customers ,” he says .
HIREN KOTAK TITLE : VICE PRESIDENT AND GLOBAL HEAD OF INTELLIGENT AUTOMATION PRACTICE
INDUSTRY : AI & INTELLIGENT AUTOMATION LOCATION : UNITED STATES
Hiren leads R Systems ’ Global Intelligent Automation practice . He is a versatile leader with a proven track record of delivering substantial business value for over 25 years through information-based strategy and structured execution of technology initiatives . As a resultdriven business leader and a catalyst for change , he has delivered global-scale digital transformation for some of the Fortune 500 companies . Hiren has worked with multiple client executives to develop and implement their automation strategies and drive efficient growth in their organisations .
Strengthening the transition to autonomy The adoption of technology for business practices is becoming commonplace across many industries , however , as expected with any technology innovation , many businesses remain uncertain about implementing new tools before witnessing the benefits . After all , manual processes have been utilised since the beginning of time , making it somewhat unnerving for leaders to entrust their business practices to a digital solution , in which they possess minimal knowledge and experience . R Systems supports its clients
EXECUTIVE BIO