R SYSTEMS
Hiren Kotak , Global Head of Automation Intelligence , explains how businesses can leverage well-designed and wellexecuted process automation services
As a global digital and automation service provider , R Systems is committed to generating value for its clients through technological innovation and collaboration with leading platform providers . Bringing advisory services and offering implementation support to industries , the company prides itself on enabling client success with a prominent focus on strong planning and execution , utilising industry best practices , and leveraging accelerators .
Founded in 1993 , R Systems manages operations spanning 25 different offices and 16 delivery centres across the globe . Since its establishment , the firm has witnessed some of the key stages in the lead up to digital transformation — from the introduction of Java , Facebook , and Google mail to the beginning of the digital transformation era . The latest business model sees the company leveraging the leading artificial intelligence ( AI ) and machine learning ( ML ) platforms from world-renowned leaders , such as Amazon Web Services ( AWS ), Microsoft Azure , and Google Cloud .
“ We don ’ t develop a new product , we work with Google , AWS , Microsoft Azure , and many other AI / ML and robotic process automation ( RPA ) tools and platforms and develop custom-built solutions to solve for business opportunities and problems that our customers have ,” says Hiren Kotak , Vice President and Global Head of Intelligent Automation Practice .
R Systems has benefitted significantly from Kotak ’ s position , which primarily involves the development of full-spectrum intelligent automation practice along with his efforts in planning the firm ’ s go-to-market strategy . Kotak also works with clients to establish their goals , develop automation strategies , and design suitable solutions that “ leverage the best tools in the market ” while tailoring those solutions to the individual needs of its clients . Another critical part of his role at the company is to ensure the successful delivery of its advisory engagements and implementation projects and manage the firm ’ s global network of delivery centres and talent within them .
“ We figure out which tools would provide maximum ROI for the customer through the newly constructed digital workforce ,” explains Kotak . “ We configure and train those digital workers using the low-code , no-code tools that mimic human actions and enable them to execute processes much faster , and without any human errors .”
Industry applications of intelligent automation While discussing the application of intelligent automation , Kotak ’ s passion for providing solutions and his industry experience shines through his explanation of the company ’ s customer-centric outlook . He also provides examples of how AI and machine learning have become more versatile in their applications , as he explains some of R Systems ’ supporting roles in industry transitions to intelligent automation .
“ We work in all industries but the majority of it is for the healthcare industry and financial services ,” says Kotak . “ In the healthcare
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