" IA could help us consider building a new , more human society . One that involves a new , more engaging definition of ‘ work ’, and that would give us the time to refocus on what matters the most in our lives – family , love , taking care of others , and our planet "
Q . HOW CAN IA SAVE MONEY , AND create innovative and customised REALLOCATE IT TO BETTER USES ? products , and highly responsive , omnichannel customer services available 24 / 7 . Based on my experience with IA , companies can increase the level of their customer satisfaction by over 50 per cent , while reducing the contact centre workload by over 50 per cent
Q . HOW DOES IA SAVE LIVES ?
Q . HOW CAN IA HELP TO REINVENT OUR WORLD ?
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" IA could help us consider building a new , more human society . One that involves a new , more engaging definition of ‘ work ’, and that would give us the time to refocus on what matters the most in our lives – family , love , taking care of others , and our planet "
— Pascal Bornet
Q . HOW CAN IA SAVE MONEY , AND create innovative and customised REALLOCATE IT TO BETTER USES ? products , and highly responsive , omnichannel customer services available 24 / 7 . Based on my experience with IA , companies can increase the level of their customer satisfaction by over 50 per cent , while reducing the contact centre workload by over 50 per cent
Q . HOW DOES IA SAVE LIVES ?
IA has the potential to save millions of lives every year by supporting clinical trials and disease diagnosis , and avoiding medical errors . In developing countries , it can help reduce deaths from preventable causes ( 1.6 million people died from diseases related to diarrhea in 2017 ) and compensate for the shortage of 4.3 million physicians globally , by enabling remote diagnosis . For example , IA application Tissue Analytics instantly diagnoses chronic wounds , burns , or skin conditions just by taking a photo from a smartphone .
IA could have the potential to realise a US $ 10 trillion of annual cost savings , by reducing frauds , errors , and accidents . Indeed , IA not only makes transaction processes more efficient and reliable , but it also generates log files for every action , creating transparency and ease of compliance . Such a vast amount of money would allow us to double our global budget for education , help restore our planet from pollution , or even eliminate hunger .
Q . HOW CAN IA HELP TO REINVENT OUR WORLD ?
Generalising the use of IA in our world is not without risks . To prepare our world to effectively translate the key benefits of IA , our societies ' roadmap should include some imperatives .
First , education needs to be adapted to fit the skills expected in the future . It has to focus on people ' s competitive edge ; that is , on tasks that machines
DECEMBER 2020