Q . HOW DOES IA BOOST BUSINESS EFFICIENCY ?
INTERVIEW
“ IA is built by people , for people . Without people , there is no IA . Without IA , there are still people ”
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— Pascal Bornet
with the human workforce . As a result , IA increases process speed , reduces costs , eliminates errors , and enhances compliance . Ultimately , it improves employee and customer satisfaction and boosts revenues .
Q . HOW DOES IA BOOST BUSINESS EFFICIENCY ?
Even though IA has only been coined recently , its applications have spread incredibly quickly in the business world , validating its promise . It has already been adopted by more than half of the world ' s largest companies , including ADP , JP Morgan , ANZ Bank , Netflix , and Unilever . The expected impact on business efficiency is in the range of 20 to 60 per cent . These benefits are available to all organisations , across industries , and regardless of function .
While impactful , implementing IA is certainly not a silver bullet . While it is easy to succeed in implementing a pilot on a limited scope , many organisations have been struggling to scale their transformations .
According to my experience and research , companies which were successful had all implemented five components :
1 . Always put people in the centre of an IA transformation : IA is built by people , for people . Without people , there is no IA . Without IA , there are still people .
2 . Start with a strong and healthy foundation : management support , capability building and change management .
3 . Combine the IA capabilities to automate end to end processes and create synergies .
4 . Democratise IA with the use of low code platforms , for example .
5 . Leverage technology to accelerate IA implementation ( eg . process discovery and mining , data discovery , AutoML , automated maintenance ).
DECEMBER 2020