“ The largest scale and faster ROI is in larger contact centers and front and middle offices ,” says Carden .
The reasons why so many companies are deploying RPA technology and as a result driving growth in the sector are various , such as the capacity for a robotic worker to operate constantly , without mistake . But Xena Lappin , EVP Transformation & Innovation at Teleperformance , is clear that RPA is no full-scale replacement for human workers . “ RPA is not about automating roles out and reducing headcount , but making tasks within jobs more efficient . Before implementing RPA , businesses must start by reviewing processes for improvement opportunities . Then it ’ s
“ Too many people mistake RPA for machine intelligence ”
— Francis Carden , VP , Robotics and Transformation , Pegasystems
important to target very simple , repetitive tasks first .”
RPA also comes to the fore in serving as a go-between between the disparate enterprise systems that typically make up an organisation ’ s IT stack . “ The prime benefit of RPA is how it unblocks specific bottlenecks that have developed within and between the enterprise
41 aimagazine . com