RPA
We explore the reasons why RPA is experiencing explosive growth , with insights from executives from Pegasystems , DataRobot and Teleperformance
38
RPA , or robotic process automation , is increasingly big business . Gartner predicts that total RPA software revenue will reach almost $ 2bn in 2021 , and continue to grow at a double-digit rate up to 2024 , even with the pressures of COVID-19 .
First , it ’ s worth demystifying the notion of RPA , which is a term often wrongly ascribed to other automation technologies . Francis Carden , VP , Robotics and Transformation at Pegasystems tells us that “ too many people mistake RPA for machine intelligence . Its powerful benefits stem from how quickly it can automate how different software processes talk to each other . In itself , an RPA isn ’ t very intelligent in how it automates simple tasks .”
Exactly what is RPA capable of , then ? According to Carden , RPA is ideally suited to “ provide rapid automation of rote tasks and processes where humans are being paid to simply be keyboard and mouse ‘ warriors ’.” The ideal use case for RPA is in areas with a large volume of highly repetitive work .
DECEMBER 2020