Oded Karev Title : General Manager of Advanced Robotics Process Automation , NICE

Educated at Bar-Ilan University and Ben-Gurion University of the Negev , Oded Karev joined NICE in 2012 as Director of Strategy before working his way up to General Manager of Advanced Robotics Process Automation ( RPA ) in 2016 . A long-standing expert in his field , Karev has almost two decades of strategy consulting experience , including roles at Accenture . Today , his daily role involves focusing on digital transformation and managing , optimising and improving customer service operations . aimagazine . com