ISG Helps Banks Harness the Power of Automation
“ I joined ISG for the people and for the strategic direction that they were interested in going in , because the automation space is of real interest to me ”
— Wayne Butterfield , Global Head of Intelligent Automation Solutions , ISG
sector where innovation is a key component , staying ahead of industry trends is essential . “ We ’ re living in a world where what is seen as state-of-the-art today could be disrupted tomorrow ,” Butterfield explains . “ Being two or three steps in front of your clients is really important . There ’ s definitely been a mindset change throughout the organisation that we ’ re no longer just an RPA practice ; we ’ re an automation practice and we need to make use of different technologies .” Therefore , ISG started engaging in next generation technologies like NLP ( natural language processing ), OCR ( optical character recognition ), Virtual Agents and chatbots all the way back in 2017 . Whilst RPA enables automation of the ‘ hand
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ISG Helps Banks Harness the Power of Automation
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