THE AI INTERVIEW management provides context that can ground AI responses in actual business data.
“ One of the differentiators SAP has is because we have multiple lines of businesses, of products. If a company uses all of our different products, we have a good view of their business processes,” Walter explains.“ And so when you use Joule and you access large language models, we can actually ground it into your system.”
SAP structures this approach around three principles: relevant, reliable and responsible AI. The company implements content moderation filters and fact-checking mechanisms to verify information accuracy before presenting results to users.
All of this forms part of SAP’ s strategy for Business AI. The company says its innovations, announced at Sapphire, could drive productivity increases of up to 30 % for enterprise customers.
“ Christian [ Klein, SAP’ s CEO ] mentioned there’ s a 30 % goal of improvements or efficiencies,” Walter says.“ So we’ re hoping that with all these capabilities we talked about, we can actually help people get more done at work.”
aimagazine. com 51