a new employee for my team. Can you please open a requisition? And it goes into SuccessFactors to do that and you say, oh, I need to figure out where our biggest customers are and how much they’ re spending. It can go into our CX tool and find solutions there.”
The 80 % coverage milestone required substantial engineering effort. Walter notes that customers wanted Joule functionality across all business lines, forcing SAP to prioritise integration work. The company reached this threshold by the end of 2024, then expanded availability across its customer base.
Early this year, SAP introduced Joule Studio, allowing customers to extend the AI assistant to their own applications. Companies can connect internal tools like organisational management systems or holiday approval workflows to the SAP ecosystem, enabling Joule to access these systems when needed.
“ So if you have a company and you have your own, let’ s say, organisational tool or maybe your own holiday approval tool, you can actually build that feature as an extensibility to the SAP ecosystem and Joule can go to that when necessary as well,” Walter explains.
44 August 2025