SERVICENOW
of app sprawl and reducing the technical debt the company creates . Normally , when developers are coding apps from scratch , there is inconsistent documentation to cover what apps do and why they were built . If a developer leaves an organisation , their successors might not understand why an app exists – particularly if it stops being used on a regular basis . With ServiceNow ’ s App Engine , that doesn ’ t happen .
The platform also gives managers and directors full visibility over app usage , so they can identify underperforming apps that receive less usage than initially anticipated – and even overperforming apps that prove more popular and are providing more ROI and business value than expected . Businesses can then react in one of two ways : they can either invest more development time in expanding popular apps to provide more functionality to users ; or conversely , they can retire apps if they ’ re no longer receiving regular traffic .
The decision to retire apps is easier with ServiceNow . The Now Platform gives companies decisive real-time insights and analytics to be able to make those decisions in an informed way . Secondly , because apps take less time to build , any sentimental attachment to low-impact apps are removed .
“ We ’ re building features into our platform to automate the retirement and deprecation of applications , freeing up those licences ,” Aldana explains . “ That way , you don ’ t make the same mistakes with app dev you did in the past and wind up 10 years from now with a pile of low-code apps and another pile of Lotus Notes or SharePoint apps sprawled throughout the company that you don ’ t know what to do with .” aimagazine . com 79