Currently , they have about 800 active citizen developers across more than 20 lines of business , which allows them to make the most of ServiceNow ’ s low-code Creator Workflow App Engine .
It ’ s all part of the bank ’ s five-year digital transformation strategy . One of the five pillars focuses on distributed business-led automation ( aka ‘ citizen development ’).
Banco do Brasil is using Creator Workflows to create a full range of custom low-code apps – from in-house catering order interfaces , which allow board directors to order catering at the touch of a button and utilise geolocation to identify the meeting room they ’ re in ; to more mission-focused business functions , like lending money from one branch to another overnight in a different currency . They are also using App Engine to fulfil a lot of the bank ’ s compliance and investigative case management needs , which require greater visibility over progress and status than traditional email threads can offer .
Unwinding app sprawl and eliminating technical debt With such a varied client list , it ’ s important that ServiceNow can adapt to different customers in different industries of varying size . Its platform is priced for the most part on a per-volume basis , bringing the power
76 August 2023