agents within the next three years to handle tasks requiring reasoning and multi-step execution, according to Capgemini. For businesses, the implications are profound. Gartner predicts that, by 2028, agentic AI will manage 68 % of all customer service interactions, a reality that goes way beyond basic chatbots.
Furthermore, early adopters in the enterprise space are already reporting productivity gains, with McKinsey noting that 39 % of surveyed companies are already running 10 or more agents in production environments.
73 %
proportion of internal adoption of Slackbot driven by social sharing of successful prompts
( Salesforce)
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