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While healthcare organisations say that their adoption of automation has grown , it was the COVID-19 pandemic that propelled them to achieve more in months than they had in the previous few years
PATRICK SHEPHARD HEAD OF HEALTHCARE AT BLUE PRISM
must question : does the technology really support or elevate a healthcare process , or is it purely offering “ bells and whistles ” that are otherwise unhelpful ?”
“ Cultural adoption can be a key hurdle within an organisation ’ s automation journey . Employees can be wary of automation at first . Naturally , major change programs raise concerns that any organisational change brings with it , including fear , uncertainty , and doubt ,” says Shepard .
Commenting on the technological side of the implementation , he adds : “ A frequent mistake is for automation products to fall under the IT umbrella and its acquisition to be monitored through the lens of traditional IT procurement . Because automation is first and foremost a business tool , automation should be recognised as digital labour that is managed by the business — not a piece of software implemented by IT .”
Concluding , Shepard stresses the importance of correctly utilising AI for the benefit of healthcare professionals and patients : “ Digital transformation must be the ultimate ambition for any healthcare provider . To ensure this , they must use intelligent automation as a strategic lever to transform their entire operational and resourcing models and prepare their organisations for the future .”
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