DELOITTE
“ Our mission is to deliver autonomous process assets to empower our clients to achieve highly intelligent and resilient business operations ”
JAG BANDLA AIOPS . D LEADER , DELOITTE CONSULTING
Let ’ s turn to the executive perspective . How should an enterprise leader be thinking about Operations for the coming decade ? Executives should be thinking of Autonomous Process Operations in the 4 foundations I referenced earlier – Autonomous Operations , Touchless Transactions , Ecosystem Orchestration , and Human-Centred Work .
I ’ ve discussed parts of that already , so I ’ ll say a few words on Ecosystem Orchestration – this is a way of saying that an end-to-end autonomous process must occur across platforms to solve for and answer workforce questions without platform gaps .
For CIO / CDO / CTOs and their teams – this is where we talk about self-healing architecture , APIs for interconnectivity , frictionless design , no ERP left behind and conversational AI . What we are saying here is the user experience matters , the technology infrastructure must be inclusive and also feature the capabilities we ascribe to AI – so that we do not deliver a wonderful front end with many people behind the scenes pulling the cords per se . We don ’ t want a simulated Wizard of Oz , we want real autonomy , built with an elevated human experience .
Are all operations areas open to autonomy ? Are some more manual or inefficient today than others ? Well , we see the biggest opportunities in the Office of the Chief Data Officer , Procurement , Finance , Financial Planning , and recently we have seen the pervasive Supply Chain challenges . Without going too many levels in , we see this as much an issue about inflexible systems and a disconnect between machine outputs and human decision-making as it is about production gaps . One challenge may be the root cause , but operational disconnects are the root amplifier .
If you were to recap AIOPS . D ’ s impact in a few key phrases , what would that be ? I ’ d say that at the 30,000-foot level , it ’ s about moving data to a viable management strategy as we shift from linear process to an exponential , interconnected one .
On a more tactical level , I ’ d say that AIOPS . D is about :
• A self-driven Enterprise – AI-enabled monitoring of operations 24 / 7 , and generating actionable insights
• Elevating the workforce with prompts for human decision-making and action – enabling the right action at the right time
• Delivering AI at scale – aligned to end-to-end business processes and operations
AI has had so many associations over the years – science fiction , targeted data engines , and a black box of workforce and societal implications . We want to unpack all of that with AIOPS . D and demonstrate that it ' s time to ‘ plug in ’ at scale , and that AI delivers , what we call , your Operations , Unchained .
aimagazine . com 107