DELOITTE
AIOPS . D Microservices in Action
Procurement as a Service
Have you prepared your digital and human employee workforce strategy of the future ?
Imagine an operating environment where an AI buyer manages purchase requisition creation to purchase order monitoring without manual intervention . Item availability , pricing , and delivery lead time is instantly available . Requisition steps are clearly outlined , and correction steps are prompted to users . End users receive their items on time , and autonomous systems remind users to complete final documentation close-out . The human employee is now able to focus on higher-value , core-competency areas vs . increasing frustration with what should be a straightforward process designed to make employees ' lives easier .
Today ' s Workforce / Process Snapshot
Today ' s enterprise Procurement lifecycle is manual , time-consuming , and error-prone . Data inputs are frequently incomplete , resulting in inefficient purchasing , invoicing and spend insights . Procurement operations can also lack a core managed services platform . The net result is delayed or incomplete payment cycles , and impacted relationships with vendors , partners , and alliance members . What could become a core differentiator remains an often-overlooked , nondifferentiated experience across the competitive landscape .
Invoicing as a Service
What happens when employees are provided with decision support ? How does the workforce experience evolve , post-manual process management ?
Imagine an A / P specialist who is able to convert a workday of manually processing invoices to one where computer vision accurately captures invoice data , identifies errors and populates missing data . In the event of an invoice exception , the specialist has guided workflow on the decisions needed . In addition , suppliers have access to the latest information on payments via an AI-enabled chatbot , which can guide them through open items , keeping all stakeholders operating on the same real-time data set .
Today ' s Workforce / Process Snapshot
Invoice processing today is a tiered , time-consuming process that can frequently hinder timely , accurate payments to suppliers . Many enterprises lack a managed service platform for Invoicing operations . Many invoices contain incorrect data used during requisition , that can delay invoice processing , and exception handling can be backlogged . Attempts to streamline , including OCR services , are frequently at sub-standard performance levels due to training challenges , one of a multitude of gaps leading to the inability to identify variation in data , or populate missing information .
104 April 2022